Refund policy

We stand behind the quality of HelloSun products and want you to feel confident in your purchase.

Refund Eligibility

  • First-time customers may request a refund within 30 days of delivery

  • Refunds apply only to your first order

Non-Refundable Items

  • Subscription renewals after the first order

  • Opened or used products beyond reasonable trial

  • Orders purchased through unauthorized resellers

Damaged or Incorrect Orders

If your order arrives damaged or incorrect:

  • Contact us within 7 days of delivery

  • We will replace or refund the item at no cost

How to Request a Refund

Email: hello@enjoyhellosun.com
Include:

  • Order number

  • Reason for request

  • Photos (if applicable)

Refund Processing

  • Approved refunds will be issued to the original payment method

  • Processing time may take 5–10 business days